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Company Privacy Policy

Privacy Policy


Personal information is integral to our business practices at The National Life Insurance Co., Ltd. We are committed to safeguarding the privacy of our clients, contractors and employees, and this policy outlines how we collect and manage personal information.


What is personal information?


"Personal information" is any information that can be used to identify an individual. Among the individuals with whom our company conducts business are group and individual life insurers, beneficiaries, employees, contractors, and brokers.

In addition to written correspondence and memoranda, electronic communication and records, video recordings, and audio recordings can be used to collect personal information and photographs.

A person's name, age, sex, health, personal characteristics, or financial circumstances constitute personal information. Additionally, personal information can include identification numbers (such as Social Security Numbers or employee numbers), banking and income information, employment records, credit records, and medical information.

An organization's employees' names, titles, business addresses, telephone numbers, and e-mail addresses are not considered personal information.

We follow 10 principles when it comes to privacy at Empire Life:


●          The Accountability System

●          Purposes Identification

●          Obtaining Consent

●          Limiting the Collection of Information

●          Restriction on Use, Disclosure and Retention

●          Accuracy

●          Providing Safeguards

●          Transparency

●          Access to Individual

●          Compliance Challenges


Principle 1:  The Accountability System

National Life Insurance Co. Ltd. is responsible for the personal information under its control and has designated an individual or individuals who are responsible for compliance with this policy.

National Life Insurance Co. Ltd., its employees and contractors are responsible for all personal information in their possession or control, including information obtained from or transferred to a third party for processing.

A Privacy Officer has been designated accountable for adherence by National Life Insurance Co. Ltd. to this policy and applicable privacy statutes, regulations and guidelines. An individual within a particular business area may be assigned the responsibilities of the Privacy Officer where appropriate, as they are familiar with the nature of the personal information collected within the site and any special needs the area may have regarding personal information protection.



Principle 2: Purposes Identification


National Life Insurance Co. Ltd. will identify the purposes for which personal information is collected before or when it is collected.

National Life Insurance Co. Ltd. collects personal information in several ways. During a personal interview, on an application or claim form, or in other ways, information may be collected. National Life Insurance Co. Ltd. will identify the purpose of the collection before or at the time of collection. This may be communicated in writing or orally, depending on how the information is collected.

Persons collecting personal information are expected to be able to explain to individuals the purposes for which the information is being collected.

National Life Insurance Co. Ltd. will not collect, use, or disclose information beyond that required to fulfil the purposes specified at the time of collection.

Unless the new purpose is required by law, before using personal information for a previously identified purpose, the company will locate the new drive and obtain the individual's consent to its use.

Principle 3: Obtaining Consent


National Life Insurance Co. Ltd. must obtain the knowledge and consent of the individual before collecting, using, and disclosing personal information.

Usually, National Life Insurance Co. Ltd. will obtain consent for using or disclosing personal information at the time of collection. Sometimes, support will be accepted after the information has been collected but before use (for example, when the company wishes to use the information for a previously identified purpose.

National Life Insurance Co. Ltd. may seek consent in various ways, depending on the circumstances and the information collected. The company will generally seek express consent when personal data is likely considered sensitive (such as medical or income records).

Sometimes consent may be obtained from an authorised representative, such as a legal guardian or person holding a power of attorney.

Implied consent may be inferred when the information is less sensitive, and support for the collection, use, or disclosure can be reasonably inferred.

In certain circumstances, personal information can be collected, used, or disclosed without the knowledge and consent of the individual. For example, legal, medical, or security reasons may make it impossible or impractical to seek support. When information is being collected to investigate a potential breach of contract, for the prevention or detection of fraud or for law enforcement purposes, seeking the individual's consent might defeat the purpose of collecting the information. Similarly, seeking support may be impossible or inappropriate when the individual is a minor, seriously ill, or otherwise incapacitated.

An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. National Life Insurance Co. Ltd. will inform the individual of the implications of such withdrawal, including termination of a policy, termination of benefits or inability to process a claim.

Principle 4: Restriction on Use, Disclosure and Retention


National Life Insurance Co Ltd will only collect personal information that is reasonably necessary for the purposes identified. Information will be collected in a fair and lawful manner.

The company will not collect personal information indiscriminately. The amount and type of information collected shall be limited to what is reasonably necessary to fulfil the purposes identified.

Information will be collected in a manner that complies with the company's obligations to identify the purpose of collection and obtain the individual's consent to the collection, use and disclosure of personal information.

Principle 5: Limiting the Collection of Information


National Life Insurance Co. does not use or disclose personal information for any other purpose than those for which it was collected, except with the individual's consentl or when it follows the above-mentioned exceptions. Personal data will be retained only as long as necessary to fulfil those purposes.

Personal information that has been used to decide on an individual will be retained long enough to allow the individual access to the lead after the decision has been made.

Personal information no longer required to fulfil its purpose shall be destroyed by National Life Insurance Co. Ltd. record retention and destruction policies and procedures.

Principle 6: Accuracy


Personal information will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

The extent to which personal information shall be updated will depend upon the use of the data, taking into account the interests of the individual. Information will be sufficiently accurate, complete and up-to-date to minimise the possibility that inappropriate information may be used to decide on the individual.

National Life Insurance Co. Ltd. will not routinely update personal information unless such a process is necessary to fulfil the purposes for which the information was collected.

Principle 7: Providing Safeguards


Depending on the sensitivity of the data, personal information will be protected with appropriate security safeguards.

National Life Insurance Co. Ltd. has implemented security safeguards and appropriate training to protect personal information against loss or theft and unauthorised access, disclosure, copying, use or modification.


Security safeguards vary depending on the nature and format of the information collected. The protection methods include physical, organisational and technological measures designed to limit access to authorised persons, ensure the integrity of the information and protect it from unauthorised use or disclosure.

Security safeguards also include steps to ensure that all third parties with whom we contract and who may be required to handle personal information have implemented comparable security measures.



Principle 8: Transparency


National Life Insurance Co. will provide individuals with specific information about its policies and practices regarding managing personal information.

The information made available shall include:

●      the name or title, and the address, of those accountable for the company's policies and practices and to whom complaints or inquiries can be forwarded;

●      the means of gaining access to personal information held by the company;

●      a description of the type of personal information contained by the company and a general account of its use;

●      a copy of this policy and any other brochures or information that explain or elaborate upon this policy; and

●      what personal information is made available to related organisations or subsidiaries.

Principle 9: Access to Individual


Individuals are entitled to receive information about the existence, use, and disclosure of their personal information upon request. It will be possible to challenge the accuracy and completeness of the information and have it amended as needed.

Upon request, National Life Insurance Co. Ltd. will inform an individual whether or not it holds personal information about the individual, will permit the individual to access the information and provide an account of the use made of the information, including any disclosure to third parties. National Life Insurance Co. Ltd. may choose to make sensitive medical information available through a medical practitioner designated by the individual.

In certain situations, National Life Insurance Co. Ltd. may not be able to provide access to all of the personal information it holds about an individual. Exceptions to the access requirement will be limited and specific, and the reasons for denying access will be provided to the individual upon request. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons, and information that has been obtained in the course of an investigation of a potential breach of contract or fraud, and information that is subject to privilege.

National Life Insurance Co. Ltd. will respond to an individual’s request within a reasonable time and at minimal or no cost to the individual. The requested information will be provided or made available in a generally understandable form. For example, an explanation will be provided upon request when abbreviations or codes are used. If the individual requests copies of any documents in the company's file, a reasonable fee may be charged for duplication.

When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, National Life Insurance Co. Ltd. will amend the information as required. Depending on the nature of the information challenged, an amendment may mean the correction, deletion or addition of information.

When a challenge is not resolved to the satisfaction of the individual, the substance of the challenge will be recorded. The file will also include a statement of the individual's position and supporting documents.

Principle 10: Compliance Challenges


An A person may challenge compliance with this policy by contacting the Chief Privacy Officer at National Life Insurance Co. Ltd.

National Life Insurance Co. Ltd. will inform individuals who make inquiries or lodge complaints of the applicable complaint handling protocol.

National Life Insurance Co. Ltd. will investigate and respond to all complaints by the applicable departmental complaint handling protocol. If a complaint is justified, National Life Insurance Co. Ltd. will take appropriate measures, including, if necessary, amending its policies and procedures.